FAQs
Frequently Asked Questions
Everything you need to know about booking, changing, or enjoying your Kyoto experience with ShaGlobalTours.
Common Questions
What is a ShaGlobalTours Signature Experience?
A ShaGlobalTours Signature Experience is a handcrafted, small-group or private tour led by a passionate Kyoto local. Every itinerary is designed to reveal the hidden side of Kyoto — from secret shrines to artisan workshops — with a focus on authenticity, storytelling, and personal connection.
What should I do if my guide or driver is late?
Our guides are known for their punctuality, but if you are waiting more than 10 minutes, please call or WhatsApp us at the number in your confirmation email. We will resolve the issue immediately.
How do I change my booking details?
Contact us via email or WhatsApp with your booking reference and the details you wish to change. Most changes can be accommodated up to 24 hours before your tour.
Can I change my tour date?
Yes, date changes are free up to 24 hours before your tour, subject to availability. Contact us as soon as possible to reschedule.
Booking Process
How can I book a tour?
You can book directly on our website. Select your preferred tour, date, and group size, then follow the secure checkout process. You will receive instant confirmation by email.
What does “Instant Confirmation” mean?
Your booking is guaranteed as soon as payment is completed. No waiting for manual approval — your spot is reserved immediately.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely.
Can I pay in cash on the day?
For the best experience and to guarantee your spot, we require advance payment online. In rare cases, cash payment may be arranged for private tours — contact us to discuss.
Modify Booking
How do I update my booking after confirmation?
Reply to your confirmation email or contact us via WhatsApp. We will do our best to accommodate changes, subject to availability.
Cancellation
Can I cancel my tour?
Yes, you can cancel for a full refund up to 24 hours before your tour. Cancellations within 24 hours are subject to a 50% fee.
How do I request a refund?
Refunds are processed automatically for eligible cancellations. If you have not received your refund within 5 business days, please contact us.
How long does it take to receive my refund?
Refunds are typically processed within 3–5 business days, depending on your payment provider.
Reviews
How can I leave a review?
After your tour, you will receive an email with a review link. You can also leave feedback on our website or Google. We value every guest’s honest feedback.
Still have questions?
How can I contact ShaGlobalTours?
You can reach us anytime via WhatsApp (+81-90-1234-5678), email (hello@shaglobaltours.com), or our contact form. We respond within 12 hours.
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